Returns & warranty

Thirty days, opened or not

You can return a set within thirty days of delivery whether or not you have built it.
Opened sets are fine, as long as the sheets are complete and the brass pins are back in the
sleeve. Refunds are made to the original payment method within five working days of the
parcel arriving back with us.

Return shipping is paid by the buyer unless the set arrived damaged or the wrong set was
sent; in those cases we send a prepaid label.

Parts, free, forever

If a part is missing, broken in transit, or snapped during a build, we replace it free
and post it anywhere. Tell us the set code and the sheet number — every sheet is numbered,
so you never have to describe the piece. Most replacements leave Shenzhen within two
working days.

Warranty

• Structure — two years against delamination of the ply and failure of
  brass fixings under normal assembly.
• Mechanisms — two years on gear trains and the escapement, provided the
  wax schedule in the manual has been followed (it is one line: wax the teeth, not the
  shafts).
• Wear parts — pins, cords and weights are consumables and are replaced
  free once per set.

What is not covered

Water damage, heat damage (a radiator or a car boot in summer will warp any ply), sets
used outdoors, and sets that have been glued, painted over the joint faces, or loaded
beyond the figures in the manual. The bridge is rated to 40 kg static at mid-span; standing
on it is not a warranty event.

How to start a return

Email miaozijiaxing@outlook.com with the order number and the set code.
You will get a returns address and a reference the same working day. Do not send a set back
before you have the reference — parcels without one sit in customs.

Statutory rights

Nothing here replaces your statutory rights as a consumer in your own jurisdiction. If
local law gives you a longer period or a stronger remedy, that is the one that applies.