Talk to a person
Contact
One inbox, answered by the person who packs the parts. No ticket numbers.
There is no contact form on this site, deliberately. Forms get filtered, forwarded and
forgotten; an email goes to one inbox that a person reads twice a day.
miaozijiaxing@outlook.com — orders, parts, returns, wholesale and school
purchase orders. Replies usually come within one working day.
Phone
+86 188 1394 0946 — Mon–Fri, 09:00–18:00 (GMT+8). If nobody picks up, we are at the laser; leave the set code and
we will call back.
Post and returns
Jiaxing Miaozi E-Commerce Co., Ltd.
嘉兴淼紫电子商务有限公司
Nanhu District, Jiaxing, Zhejiang 314000, China
Before you write
- Missing part — send the set code (AW-###) and the sheet number printed
on the board. - Order status — the tracking number is in the dispatch email; if it has
not moved in five working days, tell us and we will chase it. - Wholesale / schools — tell us the quantity, the set codes and the
delivery country. Studio 4-packs are already discounted 15%; above twenty sets we quote
separately. - Assembly help — a photograph of the stage you are stuck on is worth
more than a description.