Shipping
Cut in Jiaxing, dispatched from Shenzhen, tracked to the door. Duties are prepaid for the US, UK, EU, Canada and Australia.
Where we ship from
Orders are picked and packed in Shenzhen and dispatched within three working days. Sets
are flat-packed, so a 786-piece bridge and a 168-piece belfry are not very different to
post: the box is 38 × 28 × 6 cm for most sets and 52 × 38 × 9 cm for the bridge and the
cabinet.
Rates and times
| Destination | Service | Time | Cost |
|---|---|---|---|
| United States | Tracked air | 4–7 working days | Free over $199, else $14 |
| United Kingdom / EU | Tracked air | 4–7 working days | Free over $199, else $16 |
| Canada / Australia / NZ | Tracked air | 5–9 working days | Free over $249, else $19 |
| Rest of world | Tracked air | 7–14 working days | Quoted at checkout |
Duties and taxes
Duties are prepaid for the US, UK, EU, Canada and Australia — the price at checkout is
the price at the door. For other destinations, import duty and local tax are collected by
the carrier on delivery.
Tracking
A tracking number is emailed the day the parcel leaves Shenzhen. If it has not moved in
five working days, write to miaozijiaxing@outlook.com with the order number
and we will chase the carrier rather than ask you to.
Packaging damage
Photograph the box and the sheet set before you open the sleeve if the outer box arrives
crushed. Damaged-in-transit claims are settled with a replacement set, not a partial
refund.
Address changes
We can change an address until the parcel is handed to the carrier. After that the
carrier has to be asked directly — we will send you the reference number.